Growth-minded retention, lifecycle marketing and CX for modern DTC and omnichannel brands.

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My Expertise

Most brands hire five people for this. Retention slips through the gaps between them.

Strategy consultant Email agency Designer + Shopify dev Ops + data CX lead
One person
A Tuesday the whole job, in one day
8:40
Pull apart repeat purchase behavior, customer feedback, and campaign performance to figure out where the biggest retention opportunity actually is.
lifecycle + retention
9:30
Map a new welcome journey, write the emails, design them, build the logic in Klaviyo, and get the whole thing ready to launch.
email + sms
11:00
Turn loyalty activity, purchase behavior, surveys, and customer profiles into insights the rest of the business can actually use.
loyalty + insights
12:30
Design a new Shopify page, write the copy, build it, obsess over mobile, and ship it live.
shopify + web design
2:00
Read support tickets, reviews, survey responses, and customer questions until the patterns start telling us what needs to change.
cx + customer intelligence
3:30
Take that insight and turn it into something real: a new campaign, site experience, loyalty mechanic, lifecycle journey, or product recommendation.
strategy + execution
5:00
Clean up the segmentation, connect the platforms, QA the automations, and make sure the whole ecosystem is actually talking to itself.
infrastructure + tooling

Strategy, insights, design, copy, build, CX, operations. One person connecting all of it.

The Company I Keep

Brands I've worked with

About

Hi! I'm Annie. I help brands figure out what actually keeps customers coming back.

I look at behavior, feedback, and performance to find the opportunities brands are sitting on without knowing it.

I work across the customer experience, from lifecycle and loyalty to digital, CX, and everything in between. I connect all of it and make what's already there work harder.

Because the best retention doesn't really feel like marketing.

  • Based inLos Angeles (yes, I take calls on my patio)
  • Currentlybuilding an omnichannel loyalty program and insights engine from scratch
  • Weaknessa welcome flow nobody has touched in two years
  • Also fluent inShopify, Klaviyo and customer is always right
Annie

Photographed on a rare day I wasn't in Klaviyo.

Currently at capacity

Join the waitlist. I'll reach out when a spot opens.

I'm not taking on new clients right now. The waitlist is how I decide who's next, so tell me a little about the brand and when you're hoping to start.

Just want to say hello? connect@consultacre.co

Los Angeles, CA

No newsletter, no drip. You'll hear from me when there's room.